Welcome to the Pelican Sport FAQ page! We’re here to answer all your questions about our premium water sports gear, shipping, returns, and more. Whether you’re a kayaking enthusiast, SUP adventurer, or fishing aficionado, we’ve got the information you need to make the most of your water adventures.
About Pelican Sport
Who is Pelican Sport’s target customer?
Our products are designed for water sports enthusiasts of all levels – from weekend warriors and fishing lovers to families creating memories on lakes, rivers, and oceans. Whether you’re looking for your first kayak or upgrading your SUP gear, we cater to adventurers who value quality equipment for their water activities.
What makes Pelican Sport products special?
We specialize in durable, adventure-ready water sports equipment with these key features:
- Premium kayaks, SUPs, and fishing gear built for performance
- Innovative designs with practical storage solutions
- High-quality materials that withstand water adventures
- Specialized equipment for various water activities (fishing, recreation, etc.)
- Complete ecosystem of accessories and replacement parts
Product Questions
What types of products does Pelican Sport offer?
Our product range includes:
- Kayaks (including new inflatable models)
- Stand-up paddleboards (SUPs)
- Boats and sleds
- Fishing gear and accessories
- Paddles and propulsion systems
- Storage solutions and covers
- Replacement parts and components
How do I choose the right kayak or SUP for my needs?
Consider these factors:
- Activity type: Fishing, recreation, or touring
- Skill level: Beginner to advanced models available
- Storage space: Hard-shell vs. inflatable options
- Capacity: Single or multi-person models
Shipping & Delivery
Where does Pelican Sport ship?
We ship globally to water enthusiasts worldwide! (Excluding some Asian countries and remote regions). All orders ship from our headquarters in Edmond, Oklahoma, USA.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch
- Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your Pelican Sport gear, simply contact our customer service team at [email protected] to initiate your return.
Are there any restrictions on returns?
All returned items must be in original condition with packaging and tags intact. Some large items like kayaks may have special return requirements – please contact us before returning these products.
Payments & Accounts
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment transactions. Your financial information is never stored on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view your order history.
Customer Support
How can I contact Pelican Sport?
Our water enthusiast team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2121 Stepping Stone Trail, Edmond, US 73013
What are your customer service hours?
Our team monitors emails during regular business hours (Monday-Friday, 9am-5pm CST) and strives to respond within 24 hours.
Ready to start your next water adventure? Explore our premium kayaks, SUPs, and water sports gear at shoppelicansport.com today!