Last Updated: [Insert Date]

Welcome to Pelican Sport! Just as we engineer our kayaks and paddle boards for performance and reliability, we’ve built our privacy practices to protect your personal information with the same care and attention to detail. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shoppelicansport.com.

1. Information We Collect

To provide you with the best possible water sports shopping experience, we collect several types of information:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about purchases you make through our site, including payment method and order history.
  • Technical Data: IP address, browser type, operating system, referring URLs, device information, and pages visited.
  • Usage Data: Information about how you interact with our website, including clickstream data and product preferences.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use your information to make your water adventure shopping experience smooth and secure:

  • Process and fulfill your orders for kayaks, SUPs, and water sports equipment
  • Provide customer support and respond to your inquiries
  • Improve our website, products, and services
  • Send you important account/order/service information
  • Prevent fraud and enhance the security of our site
  • Personalize your shopping experience with product recommendations
  • Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We treat your data like we treat our kayaks – built to last and protected from the elements:

  • Service Providers: We share information with trusted third parties who assist with payment processing, shipping, marketing, and website operations.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • International Transfers: As we serve customers worldwide (excluding some Asian countries and remote regions), your data may be processed outside your country of residence.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement security measures as durable as our kayaks:

  • Industry-standard encryption for all transactions
  • PCI-DSS compliant payment processing
  • Secure servers with restricted access
  • Regular security assessments

While we implement these robust measures, no system is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have control over your personal information:

  • Access & Correction: You can review and update your account information at any time.
  • Data Deletion: You may request deletion of your personal data, subject to legal retention requirements.
  • Marketing Communications: You can opt-out of promotional emails by clicking the unsubscribe link.
  • Account Closure: You may request to close your account by contacting us.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

  • Remember your preferences and login information
  • Analyze site traffic and usage patterns
  • Deliver targeted advertising (where permitted)
  • Improve website functionality

You can control cookies through your browser settings, but disabling them may affect your shopping experience.

7. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this policy occasionally. The “Last Updated” date at the top will reflect any changes. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Pelican Sport
2121 Stepping Stone Trail
Edmond, US 73013
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm CST